Support

Open the app and look for "Restore Purchases" in Settings. Purchases are handled by Apple or Google, so make sure you're signed in with the same account you used to buy. If it still doesn't appear, email us with your order number.

Refunds are processed by the store. On iOS, visit reportaproblem.apple.com. On Android, open Google Play, go to Payments & subscriptions > Budget & history, and request a refund for the order.

Progress is saved on your device. If you reinstalled the app or switched devices, it may not carry over unless the app supports iCloud, Game Center or Play Games sync. Email us and we'll do our best to help.

Try updating to the latest version of the app and your device's operating system, then restart your device. If it keeps happening, send us your device model and OS version.

Make sure your phone is on the same Wi-Fi as the camera, that Snoozly has Local Network permission (iPhone: Settings > Snoozly), and that RTSP is turned on in your camera's own app. Double-check the RTSP address, username and password. Your camera maker's help pages usually list the exact RTSP address format.

Check that notifications are allowed for Snoozly in your phone's settings and that motion and sound alerts are switched on in the app. Keep in mind that Snoozly is not a medical device and isn't a substitute for adult supervision.

Uninstalling the app removes its saved data from your device. To delete anything else we may hold (like support emails), email us with the subject "Data deletion request." See our privacy policy for details.